About us

Australian Hearing is one of the largest hearing service providers in the world with a reputation for innovation and world-leading practices.

Australian Hearing is part of the Department of Human Services, reporting to the Minister for Human Services, The Hon. Chris Bowen MP which brings together the Australian Government's health and social security related delivery agencies.

We help set the standards for global industry practice. Our staff, clients and their families are key contributors to Australian Hearing's success and help us achieve our mission and vision.

Our mission

Australian Hearing will provide the best hearing care, the latest hearing aid technology and leads the world in hearing research.

Our vision

Australian Hearing will achieve:

• high quality client care

• significant commercial success

• excellence and recognition as one of the world's leading hearing services

• world leadership in hearing rehabilitation, devices, techniques and hearing loss prevention

• provider of choice status for services to all eligible hearing-impaired people.

Our commitment to quality care

Our friendly staff care, and will work with you to discuss the best solution for your hearing needs.

Our staff will help arrange appointments, provide information and answer any questions you might have.

We offer:

• specialist care

• the latest hearing aid technology to suit your particular needs

• an Australia-wide network of hearing centres and visiting services

• a prompt repair service.

Please see our Customer Care Charter further information.

Our environmental management commitment

This policy covers the operations at Australian Hearing located in Greville Street, Chatswood NSW.

Australian Hearing:

• Works towards best practice environmental management systems and operations

• Is committed to operating in an ecologically sustainable manner by reducing waste and the use of energy and resources

• Will comply with relevant Commonwealth and State Environment Legislation and with the Commonwealth Government's environmental policies and initiatives

• Will provide an environmentally sound workplace, and implement environmentally sound work practices

• Will work with its employees, contractors, suppliers, to develop and implement agreed environmental initiatives.

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Australian Hearing is a quality certified organisation (AS/NZS ISO 9001:2008)