Privacy Policy

Your privacy and confidentiality as a client

Your personal information will be kept confidential and used for Australian Hearing purposes as indicated under the Australian Hearing Services Act 1991 or as otherwise required by law.

To provide hearing services we maintain files about your hearing assessment, hearing services, devices and maintenance you receive, along with any personal information (including medical information) you provide to us.

Australian Hearing may disclose your personal information to:

• any person you request
• contractors to Australian Hearing e.g. manufacturers of hearing aids, ear moulds, or related services
• your parents or guardians if you are a child, unless you advise us of a Family Court order restricting this disclosure
• relevant officers of the Commonwealth, State or Territory Governments
• relevant Ministers or a Commonwealth Parliamentary committee
• other individuals or agencies as Australian hearing is required, or authorised to, by law.

We will endeavour to protect your personal information from unauthorised access, use, modification or disclosure and against other misuse.

We may contact you for feedback, or to obtain your consent to use your details in our marketing and consumer research activities.

As a client of Australian Hearing you may occasionally receive an invitation from us to participate in research undertaken by our research arm, the National Acoustic Laboratories, or by other accredited research institutions.

Australian Hearing does not accept responsibility for use or disclosure of your personal information in circumstances beyond our control.

Privacy and this website

Australian Hearing follows the requirements of the Commonwealth Privacy Act 1988 and Guidelines for Federal and ACT Government Websites produced by the Office of the Federal Privacy Commissioner.

The Office of the Federal Privacy Commissioner website is http://www.privacy.gov.au and the Privacy Act 1988 is available through the Australian Attorney General's department at http://scaleplus.law.gov.au

When you look at this web site our server makes a record of your visit and logs the following information:

• the user's server address
• the user's top level domain name (for example .com, .gov, .au, .uk etc)
• the date and time of the visit to the site
• the pages accessed and documents downloaded
• the previous site visited, and
• the type of browser used.

The data listed above is collected to facilitate website and system administration, including monitoring to prevent security breaches and enhancement of the website to meet users' needs.

We will not attempt to identify users or their browsing activities unless legally required to do so, such as in the event of an investigation eg, where a law enforcement agency exercises a warrant to inspect our server's logs.

We will record your e-mail address if you send us a message. It will be used only for the purpose for which you have provided it. You are reminded that e-mail sent over the Internet is not secure, and could be intercepted without your knowledge. Australian Hearing has other methods of receiving information such as normal mail, fax and telephone and you may prefer to use one of these methods.

We do not use cookies when people make general visits to our website. "Cookies" are small text files that may be transferred to your computer's memory by the servers of some of the websites you visit. Their purpose is to track and store information about a visitor's usage of a website.

External sites that are linked to or from the Australian Hearing Internet site are not under our control and you are advised to view their privacy statement separately.